Hey Guerilleros, it’s time for another post! Yay!! Sorry we haven’t posted anything in such a long time, but you know how it is when you get busy; all the side projects get put on hold. However, we’ve been working on some fantastic new projects that will certainly be responsible for some fantastic future articles.
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We all enjoy Facebook’s constant tinkering, right? Yeah, not really. They change so many things SO often it’s really hard to keep up. However, there are ways to take advantage of it (if you can get past the timeline thing…)
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Good morning, Guerilleros! Lately, we’ve taken up a new client, in the form of the local Quiznos. For those of you not familiar with Quiznos, they are similar to Subway, only better. Quiznos is a big enough name that making a site in addition to the corporate one seemed pointless, so we made a deal with them to provide local social media services. We also get 10 free subs a month!
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Social media has helped change the way we use the internet and has brought whole new ways of marketing. Without social media, this site wouldn’t exist. However, all too often, people forget just how big the internet is. Once you tweet something or update your status, that’s it. It’s out there. You can delete it, but there’s no guarantee no one saw it first. This is a lesson that both Chrysler and Aflac recently learned within days of each other.
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Chrysler’s snafu was perpetrated by someone with access to the Chrysler Twitter feed. They apparently thought they were using their own account, but inadvertently used the Chrysler one when they complained about traffic in Detroit and dropped the f-bomb. Oops.
Aflac’s issue comes courtesy of Gilbert Gottfried, who somehow thought it would be a good idea to crack jokes about Japan’s recent crisis on his personal twitter account. (Really, Gilbert? Wow.) While the actor eventually took the offending comments off of his page, the damage was done and Aflac unceremoniously canned his ass.
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My grandmother used to say “Fools names and fools faces are often seen in public places.” How right you were, Gram. 
People forget that the internet isn’t a private place. Period. We’ve talked about privacy on Facebook before. It doesn’t exist there or on Twitter, Myspace or anywhere else online. In a world where everything is a quick Google search away, you need to consider the repercussions of everything you do online.
These are two different examples of social media snafus. With Chrysler, the employee was careless, and in the case of Aflac, their spokesman was an idiot. Yes, it was his personal profile, but that doesn’t matter. When you are a public figure, that’s the price you pay. So how can YOU avoid making a similar mistake?
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I’ve heard of people using separate Facebook accounts, or using FB for work and public and MySpace for personal, but that is still a great way to tempt fate. The Chrysler employee thought he was using one account when in reality it was the other. That could just as easily happen to you. You think your updating your personal profile and the next thing you know, clients and the public are asking you about your date Friday night. Not a good solution.
I don’t have easy access to any of my clients accounts on my phone specifically to avoid this situation. When I mobile social update, I never have to worry, because I know it’s my account, period. I’ve purposely made it so I have no access to client accounts on my phone because this very situation was immediately apparent and avoidable. The guy at Chrysler was an idiot for having such a huge client even near his personal account. Access it from a real computer. It can wait to be updated while you drive to and fro.
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If you won't say it here, then don't say it!
Ultimately though, my solution for this is the same as for Facebook privacy concerns. Stop putting things online that will embarrass you! If you wouldn’t say it out loud in front of your church, don’t put it online. That’s why we have phones and email, for sending more personal stuff. And if it’s real personal, tell them in person. I know my clients are going to be friends on Facebook, and that some of them will follow my twitter. I wouldn’t drop the f word in front of them, so I won’t online either. It’s not real hard.
Just THINK before you SPEAK.
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Social Media Guerilla brings tips and tricks for effective social media marketing, as well as social commentary to anyone who is interested or will at least listen. We are waging a war on traditional marketing techniques. We are the underground. We are the future. Enlist now.
This week, I spent a lot of time setting up various methods of communicating with people. I probably spent at least 5 hours just making it easier for people to find me and talk to me online. And of course, I already had all the common utilities like Facebook and Twitter. And as I did this optimization, I started thinking about privacy concerns on Facebook and other sites, especially after Mark got hacked.
A lot of people have multiple concerns about privacy on Facebook, Twitter and other sites, calling for more stringent protection. They are consumed with the thought that people might be able to see them. While Facebook has several different levels of privacy settings, they’re not good enough for a lot of people.
I don’t get it. You’re online. It’s the internet. Were these people raised with no common sense? How can you expect privacy when you have no direct control over the medium? Much like celebrity sex tapes, once you put it down in a format that can be distributed easily, there is no realistic guarantee of privacy. It’s a shame, maybe, but it’s the truth.
So I propose a very simple solution. Don’t put anything private online. If you don’t want anyone else to know, then don’t say it or show it, especially not on service that is designed to share info, like Facebook.
My Facebook account is wide open to everyone. Anyone reading this can go to Facebook right now and see everything on my wall and all of my photo’s. Why? Because there is no info on there that I wouldn’t tell you anyway. So I don’t really care who see’s it, and anything I don’t want available to everyone, I share either in emails or in person. And I certainly wouldn’t put anything that might be embarrassing to me on there.
Of course, that’s just me. But I encourage you all to do the same. My grandmother, God rest her soul, always said “Fools names and fools faces are often seen in public places.” And my grandma didn’t raise no fools.
Social Media Guerilla brings tips and tricks for effective social media marketing, as well as social commentary to anyone who is interested, or will at least listen. We are waging a war on traditional marketing techniques. We are the underground. We are the future. Enlist now.
For privacy in a more personal setting, you should hold your next big event at The Grande Ritz Palm, the top Outer Banks wedding venue. The Palm is large enough for an extended family reunion and secure enough to let you feel safe. With just a short walk to the Albermarle Sound, the Grande Ritz Palm is the perfect event site for you.
Hello Guerilleros! Today is a lovely, cool day on the Island; much preferred over the sweltering heat we usually get. It’s a perfect day to wear the new shirt the Guerilla Chefe got me. It’s from one of our clients and I’ve been wanting one for a while, but since it’s long sleeve I had to wait for it to get a bit cooler.
So this morning I put it on, and it looked really good on me, so I took a picture of myself wearing it. Naturally, I uploaded it to my personal Facebook.
From here, I wanted to show all the people involved how well it fit. We all know that tagging the photo itself puts the picture on the persons wall, but you can’t photo tag with a fan page and I wanted the clients fans to see the pic as well.
So I put a message with the photo and I used the @ to tag people. When you type @, followed by whoever you’re trying to tag, Facebook will pop up a little selection of your friends and pages you like. Just pick who you’re looking for, and you’re good to go. But to tag someone, you have to be friends with them, or Like them.
Clearly, this is incredibly useful. If you have a company that sells kitchen furnishings, why not talk about Vetrazzo counter tops and tag Vetrazzo in your update? Then your post will appear on both your site and the Vetrazzo site. And, generally, there are more followers on their page who will hopefully follow back to your page and become fans.
I would warn you though, don’t abuse it. It has been my experience that other pages will take offense if you start blowing them up with your posts.
So thats this weeks update. The Guerrilla Chefe is beckoning, so I best be wrapping this post up. And of course, don’t forget to search the rest of the site for more social media guerrilla warfare tactics. See you next week, Guerilleros!
Good morning, Guerilleros! It’s about two in the morning local time, and I’m getting pretty tired. I’ve been up half the night playing Halo:Reach, and I think it’s about bed time. However, I have a ritual I follow before bed, and I wanted to cut you in on it.
I like to check out the blogs and sites I follow, as well as Facebook. You know, like Copyblogger, Mashable, and Techcrunch. They’re all kind of industry related. However, sparked by a Monster-fueled Halothon, I decided to pop in on the Xbox community over on Facebook.
I had never been to their FB page, and it was nice. They have 3 custom FBML pages. One for everyone, one for the hardcore gamers (like me!), and one for the new Kinect. Of course, even though it has a separate tab, the “All” page had the Kinect, as well. And that was also the landing page.
Just recently, I had to ask the Guerilla Chefe how to set my custom FBML page as the landing page for everyone. It’s so simple, I felt dumb for not knowing. So just to keep you from feeling dumb, here it is really quick.
Go to a page you admin. On a page you admin, click “Edit Page”
See? I even highlited what to click.
Click “Edit” under “Wall Settings”
Select which landing page you want from the drop-down.
That’s it in it’s entirety. I told you it was pretty easy, and for some reason I even included pictures. So hopefully you guys learned something, and now, I have a few more Covenant to kill before bed.
Good morning Guerrillas! We know the importance of a blog, Facebook, and Twitter. We talked before about how to build a blog community, so today lets talk about building a fan base on Facebook. How do you get from 3 fans (including you) to 3,000 fans? It takes some time, but it can be done with minimal effort if you’re smart about it.
First, your quickest fans are your blog readers. Make sure that it is EXTREMELY easy for your blog followers to follow you on Facebook as well. Put a big Facebook button on your page and tell people to use it. It can help you establish an early fan base.
Make sure you interact with your fans on Facebook. And people love to be heard, so ask questions asking about their thoughts and ideas. Ask them for advice. Just get them engaged. And when people comment, make sure you reply to it. Don’t just ask a question and wonder off; let your fans know you actually care about their answer.
You can also use a FB similar to a blog for short snippets of info, links to other blogs, or to share pictures and videos of things applicable to your page. You want them to be interested and entertained by your page. Then they tell their friends and the word spreads.
Once you have some interesting posts up, start inviting people over. My favorite way to do this is to become a fan of a page related to my business, then use the @ sign to put my post on their page. TO do this, simply type @ in the text box then the first few letters of the name of the page you want your post on, and a list of friends will pop up that match what you’re typing. It will put a hyperlink in, as well as reposting the post.
Now people on the other page will hopefully see your post and follow it back to your site, and be so enthralled with you’re content, they will become fans.
Here at SMG we trust Volusion with our ecommerce needs. We’ve had multiple clients use them and can sincerely recommend it.
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