social media customer service

Social Media Terrorists – How To Properly (maybe) Negotiate With Them!

Being able to reach brands almost instantly, tearing down corporate walls with a tweet, is one of the reasons social media gurus get weird boners at conventions. However, there are those who take this little thread of power too far and terrorize brands.

You’ve probably seen these terrorists – they’re big fans of caps lock, add irrelevant comments to every single one of your posts on Facebook, and open twitter accounts to inundate your replies feed.
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